Who we are?

We are stackask, a platform that allows people to ask questions and share knowledge about programming.

What information do we collect from users?

Required information

1. User name: The username of the user.
2. Email: Used to validate user identity and prevent spam or fake accounts on the stackask platform.

Optional information

1. Avatar: Helps users be more recognizable to other members on our platform.
2. Full name: Helps users build trust and recognition within the community.
3. Phone number: Used to contact users in case of important service-related issues.
4. Address: Used only when necessary to resolve account or service-related issues.
5. Gender: Used for statistical and categorization purposes.
6. Website: Allows users to share personal or professional links with the community.

How do we collect user information?

1. For users signing up via Google or Facebook, we use OAuth authentication provided by these platforms. We only receive basic public information such as email, user name, and avatar, in accordance with their authorization settings.
2. For users who register directly, information such as user name and email is provided by the user through the registration form.

Optional information can be edited or removed by users at any time via the Edit Profile screen.

How do we store user data?

1. User data is stored securely in our database and can only be accessed by authorized personnel.
2. Sensitive data such as passwords is encrypted using secure hashing algorithms (such as Bcrypt). We do not store passwords in plain text and cannot decrypt them.

How do we use user data?

1. We use user information solely to provide, operate, and improve the stackask platform.
2. We may send emails to notify users about new questions, answers, or important account-related updates.
3. User information is processed only with user consent or when required to provide the service.

Cookies, analytics, and advertising

We use cookies and similar technologies, including third-party tools such as analytics and advertising services (for example, Meta/Facebook Pixel and Conversions API), to:

1. Understand how users interact with our platform.
2. Measure performance and improve our services.
3. Support advertising and marketing activities.

Users can control or disable cookies through their browser settings.

How do we share user data?

We do not sell or share personal information with individuals or organizations without user consent, except when required by law or necessary to operate the service (for example, trusted service providers or analytics partners).

How can users delete their account?

To delete an account, users can send a deletion request via Contact Us. Once the request is verified, we will permanently delete the account and associated data, unless retention is required by law.

How can users request data deletion?

Users may request deletion of their personal data by contacting us via Contact Us. Valid requests will be processed in accordance with applicable data protection laws.

Children’s privacy

stackask is not intended for children under the age of 13. We do not knowingly collect personal data from children.

Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Contact information

If you have any questions about this Privacy Policy or how we handle user data, please contact us via Contact Us.